Thank you for choosing our products. We want you to have the best experience possible with your purchase.
In the event that you need to return or exchange an item, please read our return policy guidelines outlined below.
1. Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, the item must be unused and in the same condition as you received it.
Returns and exchanges are accepted within 14 days from the date of delivery.
2. Return Process:
Prior to returning the item, please contact our customer service team to initiate the return process. You can reach us via on line help desk platform.
Once your return request is approved, we will provide you with further instructions on how to return the item.
Please ensure that the item is securely packaged to avoid any damage during transit.
3. Refunds:
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If the return is approved, a refund will be initiated to your original method of payment within 5 working days.
Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.
4. Exchanges:
If you wish to exchange an item, please contact our customer service team.
We will guide you through the exchange process and provide assistance in finding the right replacement item.
5. Non-Returnable Items:
The following items are not eligible for returns or exchanges:
Intimate or sanitary goods, COVID self tests and any other item in which “No Return” notification appears on it’s product page.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately.
We will gladly assist you in resolving the issue by providing a replacement or refund.
7. Return Shipping Costs:
Unless the return is due to our error or a defective/damaged item, the customer is responsible for covering the return shipping costs.
Please note that this return policy applies only to purchases made directly from our website. If you made your purchase through a third-party retailer, please refer to their respective return policies.
We strive to ensure your satisfaction with every purchase and aim to resolve any issues promptly and efficiently. If you have any further questions or require assistance regarding our return policy, please contact our customer service team.
Thank you for your understanding and cooperation.